Important Questions to ask your Contractor Contact us for a FREE no obligation consultation
Important Questions to ask your Contractor:
- What part of my project concerns you?
Your contractor should be a trusted source of information with experience on similar projects. Don’t just tell your contractor what you want or assume that your contractor will offer up their opinion. Many people forget that it’s important to also ask for their contractors input on potential problems they might see arising.
- Will you offer a guarantee on your work, and if so, what is the guarantee?
All companies have their own guarantee policy, and some none at all. Make sure you ask.
- Who pulls required permits for the job, you or me?
This is something often assumed that your contactor will do, but not always so. Find out if acquiring permits is part of their service.
- What kind of documentation will I receive when the project is done?
Do you receive full documentation of the project, including product warranties? This is something often neglected and should be asked about.
- What is our schedule and projected timeline?
Ask to see the scheduling, timeline and if there are customer sign-off periods on different elements of the project. It’s an important piece of the puzzle, nobody wants to find out their project is completely off-schedule when it’s way too late to do anything about it.
- What is the payment schedule?
How much is required when. Each project and company may operate on different policies.
Communication is the cornerstone of all successful projects. The smooth flow of information should not only be from you as a customer to your contractor, but also in regular status reporting back. It is what ensures your contracting team knows what is expected of them, and also allows for sufficient warning of potential problems and early assessment of required changes. Some important communication questions you should make sure are answered at the beginning of any project:
- How will you communicate with me?
- What will happen if there is a change order?
- How will you let me know I need to make a decision?
- How do I reach you after hours?
- When do I need to be available to meet?
On-site & safety concerns:
Whether your project is a minor renovation, tenant improvement, or complete design and build there could be multiple workers on-site at any given time, and in the case of build projects periods where certain areas are left unsecured. It’s important to know the following:
- Who will be here every day?
- Will you be on site at all times to oversee progress of the job?
- How will you protect my property?
- Do you carry workman’s comp insurance for your employees?
- Do you have insurance in case something in my home gets broken in the renovation and/or construction process?